sales@oldfriend.com.sg

Welcome to Oldfriend.com.sg

Customer Service


Shipping & Delivery


Please take note that we have engaged an external professional courier company to deliver our parcels. 

We provide free delivery to purchases above $20 in a single receipt. There will be a charge of $2.50 for purchase below $20. 

Orders will be sent after 3 working days from date of purchase. Please take note that delivery for nutritional feeds may take more than 3 working days as we do not keep stocks. We will always send fresh stocks to our customers. Straight from the suppliers' warehouse to you. 

Overseas customers have to pay for all shippping charges. We engaged SingPost to deliver all our parcels overseas. If customers have any prefered courier eg DHL or Fedex, please inform us and will give you the quotation for these couriers. However, should a parcel be lost or retain by customs, we will not be held liable. Please email us at sales@oldfriend.com.sg if you are interested in making a purchase so we are able to quote you the shipping cost.

An email will be send to you containing a tracking number to track your shipment online. Payment for overseas delivery is only through PayPal only.  


Returns & Exchanges

There will be no refund of items bought from us. We will only exchange items bought to other item of the same value provided the criteria mentioned below are fulfilled:    

1. Item must be returned within 7 days from date of purchase.

2. Item is in good condition (unopened and unused).

3. Original invoice as proof of purchase

Products such as Nutritional Feeds cannot be exchange or return due to the delicate nature of perishables. 


Ordering

You will receive an email notification from us indicating that we have received your orders and will be processing it shortly. If however, you do have any cancellation of orders, please inform us either by email or phone, 24 hours prior to delivery. Any cancellation less than 24 hours will not be entertained.


Payment

We accept only Internet Transfer (email (sales@oldfriend.com.sg).


Product Source

All our products are supplied by the appointed local distributor by its brand owners. We do not carry parallel imported goods.